Welcome to Dumplings' Legend, a premier destination for authentic Cantonese cuisine in the heart of London's Chinatown. We are dedicated to offering exceptional food and service to our valued guests. By dining with us, using our services, or placing takeaway or delivery orders, you agree to the following Terms of Service:

1. Reservations & Seating Policy

• Reservations are recommended, especially during peak hours, to ensure a smooth dining experience. Walk-in guests are welcome and will be seated on a first-come, first-served basis, subject to availability.
• Large groups (6 or more) are encouraged to book in advance. We may require a deposit for large bookings during busy periods.
• If a reservation is not honored within 15 minutes of the booking time, the table may be released to accommodate other guests.

2. Service Charge & Payment

• A discretionary service charge may be added to the final bill. If you wish to remove or adjust this charge, please speak with a member of our management team.
• We accept various payment methods, including cash, major credit and debit cards, and some digital payment services. Please check with our staff for specific details.

3. Food Allergies & Dietary Restrictions

• We take food allergies and dietary restrictions seriously. Guests must inform our staff of any allergies or dietary requirements when ordering.
• While we make every effort to accommodate special requests, we cannot guarantee that our dishes are free from allergens, including nuts, gluten, soy, shellfish, and dairy.

4. Takeaway & Delivery Orders

• Takeaway orders can be placed directly at the restaurant, by phone, or through available third-party delivery services.
• Estimated wait times may vary based on restaurant capacity and order volume. We strive to provide accurate wait times but cannot guarantee exact delivery times.

5. Personal Belongings & Liability

• Guests are responsible for their personal belongings while dining at Dumplings' Legend. We are not liable for any lost, stolen, or damaged items.
• CCTV cameras are in operation for security purposes, and any suspicious activity will be reported to the relevant authorities.

6. Conduct & Behavior

• We aim to create a welcoming and enjoyable environment for all guests. We reserve the right to refuse service to individuals who display inappropriate behavior, including but not limited to:
  • Disruptive conduct affecting other diners
  • Aggressive or disrespectful behavior toward staff
  • Intoxication or substance abuse within the premises
• Guests who fail to adhere to these guidelines may be asked to leave without a refund.

7. Refund & Cancellation Policy

• Dine-in: Refunds are not issued for meals already served unless there is a verified issue with food quality.
• Takeaway & Delivery: If an issue arises with an order, customers should contact the restaurant immediately for resolution. Refunds or replacements will be handled on a case-by-case basis.

8. Changes to Terms & Contact Information

• Dumplings' Legend reserves the right to modify these Terms of Service at any time. Updates will be posted at the restaurant or on our official platforms.
• For inquiries regarding these terms or any restaurant-related questions, please contact us using the information below.

Contact Information

📍 Address: 15-16 Gerrard Street, London W1D 6JE, United Kingdom
📞 Phone: +44 20 7494 1200
📧 Email: (Please check our official website or social media for the latest contact details)

 

By dining at Dumplings' Legend, you acknowledge and accept these Terms of Service. We appreciate your cooperation and look forward to serving you a memorable meal!